Shipping & returns

This page explains how physical shipping works from your Vault — singles from opened packs and sealed products from the shop — what postage costs, how long despatch can take, and how returns / refunds interact with shipping. For full legal terms, see our Terms of use.

1. What we ship

Packs you buy on Booster Box are opened digitally. Cards land in your Vault. When you want the physical singles, you create a shipping order from eligible vaulted cards and pay postage at checkout.

We also ship sealed products purchased from the sealed shop. Those items go to your Vault on purchase and can be included in a shipping order the same way as vaulted singles (or sold back for credit if you prefer).

• Only items still in your Vault (not sold back) can be included in a shipping order — including opened-pack singles and unopened sealed shop purchases.
• You need a complete UK shipping address saved on your Account before you can place an order.
• Track orders under Account → Orders.

2. Shipping cost

Vault home delivery uses a flat UK postage charge of £3.95 (395 pence) per shipping order. The same amount is shown at checkout before you pay.

Postage is charged once per order, regardless of how many eligible Vault items you include (singles or sealed), subject to any limits shown at checkout. We currently ship to supported United Kingdom addresses.

3. Despatch time

After your shipping order is paid, we pick, pack, and hand it to the carrier. Despatch can take up to 7 days from payment. Busy periods, verification checks, or incomplete address details may push towards the longer end of that window.

• "Despatch" means we have handed the parcel to the carrier — not the day it arrives at your door.
• Carrier transit times after despatch are estimates and can vary by service and destination.
• You will see status updates on the order (for example paid, picking, packed, shipped). Contact us if an order sits unpaid or stuck longer than expected.

4. Delivery & risk

• Provide a complete, accurate address. Delays or failed delivery from incorrect details are outside our direct control.
• Risk of loss typically passes according to carrier terms once we hand over the parcel; title to shipped cards passes on despatch unless law requires otherwise.
• If a parcel is lost or damaged in transit, email us promptly with your order ID so we can help with a carrier claim where appropriate.

5. Returns & refunds

Shipping is for physical trading cards you already own in your Vault. Once cards have been despatched, they are generally not returnable for a change-of-mind refund. UK consumer rights still apply where goods are faulty, not as described, or not fit for purpose.

• Before payment: unpaid shipping orders can be cancelled from your account, which releases the cards back to your Vault.
• After payment / before or after despatch: contact us with your order ID if you need help. Do not return goods without our instruction. Damaged or incorrect deliveries should be reported promptly.
• Pack purchases: opened or vaulted packs are not eligible for a standard purchase refund. See Terms §10 for consumer cancellation and refund rules.

6. Need help?

Email support@boosterbox.uk with your account email and shipping order ID, or visit Support.